At the start of a semester, you can select free POP-UP delivery up to 5 days before the last POP-UP. After that, only home delivery via GLS will be available. Deliveries to your campus will be available again after the last POP-UP.

Please note: Campus or POP-UP deliveries are never available for orders heavier than 5kg. In that case, ONLY home deliveries via GLS are possible, but no shipping costs will be charged.

Home deliveries via GLS are only chargeable for smaller orders (<5kg).

We will process your order as quickly as possible, in accordance with the agreements made with your UCLL campus. Throughout the entire ordering process, we will keep you informed via email.

If you would like to know the expected delivery time, please send your order number and the student's name to ucll@xod.be.

For packages weighing less than 5 kg, the shipping cost for home delivery is €8.12 (including VAT). This is the actual cost of shipping the package. For packages heavier than 5 kg, shipping is free of charge.

If your campus offers this option, you can pick up your books at the designated pop-upshops or at a specific location on campus. This service is always free of charge.

It may happen that you receive an initial delivery that is incomplete due to one or more books being temporarily out of stock with us or a supplier.

We will send the first partial delivery after a maximum of 10 days, and the missing books will be shipped in a second package once they become available.

This second partial delivery will always be delivered to your UCLL campus by our services, so no additional shipping costs are charged to the customer. The initial shipping fee only covers one shipment.

If you prefer to receive the second partial delivery at your home address, additional shipping fees will apply. In this case, please contact us at ucll@xod.be.

In certain cases, it is not possible to choose delivery to the pop-up shop:

1. Package weight

For large and heavy packages weighing more than 5 kg, we offer free home delivery. In this case, it is not possible to select a pop-up shop on campus.

2. Time between order and pop-up shop.

You can choose campus pickup up to 5 working days before the pop-up shop date. After this period, only home delivery is available, as we can no longer guarantee the package will be ready for pickup on time.

3. No pop-up shop on Campus.

It is possible that your campus has decided not to organize a pop-up shop. In this case, home delivery is the only option. For example, this was the case for the Gasthuisberg campus during the 2020-2021 academic year.

Once you have ordered a voucher, you will receive it immediately after the payment is completed. After your payment is processed, we will send you an email with an overview of your order or a confirmation of your order.

The ordered vouchers will be attached to our email titled: "bestellingsoverzicht".

If you have not received your order overview email within one day, please contact us at ucll@xod.be.

If you receive your package via the delivery service GLS and it is damaged, please report it immediately to the driver. If necessary, unpack the package and check for any damage to the delivered goods together with the driver.

If the package shows clear signs of damage, you have the right to refuse the package.

Additionally, always contact our customer service at ucll@xod.be. Please include photos of the damaged box and/or items, as well as the GLS label on the box. Also, make sure to mention your order reference.

Unfortunately, it is not possible to change your delivery method after placing the order. Please ensure that you make the correct selection when placing your order.

This is not possible. We offer both home delivery via GLS and pick-up at a UCLL campus, provided that your campus has made this option available.

When you choose shipping via courier, we use GLS to deliver your package.

The shipping costs are paid at the time of checkout.

If you later receive an email or SMS requesting additional shipping fees, please do not respond. This could be an attempt at fraud.

If you have any doubts, feel free to contact us at ucll@xod.be.

Yes, this is possible, but only after you have received the email confirming the pickup or delivery.

Once you have received the email titled: "Afhaal-/verzendbevestiging" you can forward it to info@xod.be with a request to issue an invoice for this delivery. If different billing details need to be used than those provided in the original order, please include them in the email as well.