FAQ

Payments via Bancontact or credit card are not immediately visible on your bank account. The amount will be debited a few days later.

Your order is successfully received as soon as you receive a confirmation email, regardless of whether the payment is visible on your bank account.

Payments on our webshop are processed through a secure payment platform. The transition from the webshop to the payment platform may take a few moments. Please wait a few minutes to complete the payment. An order is only final once the payment has been completed.