Payments via Bancontact or credit card are not immediately visible on your bank account. The amount will not be taken from your bank account until a few days later.
Your order has arrived successfully when you receive a confirmation email, regardless of whether the transaction is visible on your bank account or not.
Payments on our webshop are made via a secure payment platform. The transition from the webshop to the payment platform takes some time. Wait a few minutes to make your payment. An order is only final when you have also made the payment.