FAQ

We do our utmost best to help every customer in a correct and fast way. When you encounter an unexpected problem or have feedback on our operation, you can send this feedback or question by mail to ucll@xod.be. We will treat your question or feedback and look at possible solutions to provide you with a closing answer.

If you cannot find the answer to your question in our FAQ, you can always send us an e-mail with your question at ucll@xod.be.

Be sure to mention the name of the student and the order reference (if this has already been sent).

If your question is about a book on our web shop, state the exact name of this book in your email.

We strive to answer your question within 2 working days. In most cases, we will quickly provide you with an answer. Unfortunately, we do not always succeed, or, in exceptional cases, something goes wrong. If you have not received an answer after 4 working days, please forward your email again, stating not receiving a response from us. This way we can prioritize your email.