FAQ

When you order course notes, they are printed 'on demand' for you. Therefore, these course notes cannot be returned.

Handbooks can be returned under certain conditions. If you want to know if this is possible for your handbook, contact our customer service via ucll@xod.be. As of reception of the return authorization email, handbooks must be returned to our warehouse within 14 days of receipt of the package with the requested information added to the package.

It is not possible to add items to your confirmed order. In this case, make a new order.

Canceling an item or an entire order is only possible if your order is not being processed yet. Send an email to ucll@xod.be, stating your order reference and the full name of each item you wish to cancel. We will then check whether canceling is possible.